Refund policy

Returns
We are sorry it didn't quite work out for you!  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return or for any return question, please contact us at hello@bowlsisters.co.uk. 

 Items sent back to us without first requesting a return will not be accepted.  

Please note that you must cover the cost of the return shipment.
Returns will need to be sent to the following address: 58 Kent House Road, London SE26 5LF

We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit. We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. Please retain proof of sending, just in case goods do not arrive. We will not accept items or accept liability for items that are returned in inadequate protective packaging by an uninsured or unrecorded transit service, or that go missing without proof of postage.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is faulty or damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

Where possible, we will offer to replace faulty items. If the same product is not available, you are entitled to a full refund.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.  Our goods are not suitable for the dishwasher and therefore we will not accept returns on items that have been damaged due to our care instructions not being followed. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bowlsisters.co.uk.